1. Introduction
Roman Cars Airport Taxi respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, https://romancarsairporttaxi.co.uk/, request a taxi quote, make a booking, contact us or use our airport transfer services.
We handle personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.
2. Information We Collect
We may collect the following categories of personal information when you use our website or services.
Personal and Contact Information
- Full name
- Email address
- Telephone or mobile number
Booking and Journey Information
- Pickup and drop-off addresses
- Airport and terminal details
- Travel dates and pickup times
- Flight numbers and flight arrival information, where provided
- Passenger numbers and luggage requirements
- Vehicle preferences and special journey instructions
- Booking references and communication relating to your reservation
Payment and Transaction Information
Where payments are processed online or through a third-party payment provider, relevant transaction details may be collected. We do not intend to collect or store full payment card details on our website unless our payment arrangements specifically require this.
Technical and Website Usage Information
When you visit our website, certain technical information may be collected, including your IP address, browser type, device information, pages visited, referring websites and interactions with our website. The information collected depends on the website technologies and analytics tools in use.
3. How We Collect Your Information
We may collect personal information when you:
- Complete a booking or request a taxi quote through our website.
- Contact us by telephone, email or an online contact form.
- Provide journey details or special requirements.
- Communicate with us about an existing or previous booking.
- Visit our website, where cookies or similar technologies collect information in accordance with your preferences and applicable law.
We may also receive relevant booking information from third-party booking platforms or service providers involved in arranging your journey.
4. How We Use Your Information
We use personal information for the following purposes:
- Booking management: To process reservations, provide quotations and arrange airport transfers.
- Customer communication: To confirm bookings, respond to enquiries and provide updates about your journey.
- Journey coordination: To arrange pickup and drop-off services and coordinate with drivers or transport partners.
- Flight monitoring: Where applicable, to monitor flight information and coordinate airport pickups.
- Payments and accounting: To process payments, manage invoices and maintain financial records.
- Customer service: To handle feedback, complaints, cancellations and service-related enquiries.
- Website improvement: To understand website performance and improve usability, where permitted.
- Advertising and measurement: To measure advertising effectiveness and improve marketing campaigns, where applicable and subject to relevant consent requirements.
- Legal and security purposes: To prevent fraud, protect our business and comply with applicable legal obligations.
We only use personal information for purposes that are relevant to our services and permitted by applicable law.
5. Lawful Basis for Processing
Depending on the circumstances, we may process your personal information under one or more of the following lawful bases:
- Contract: Where processing is necessary to provide a quotation, manage a booking or fulfil our agreement with you.
- Legitimate interests: Where processing is necessary for legitimate business purposes, such as managing customer enquiries, maintaining service records and protecting our business, provided those interests do not override your rights.
- Legal obligation: Where we need to retain or disclose information to comply with applicable laws and regulations.
- Consent: Where you have given consent for a specific purpose, such as certain non-essential cookies or marketing communications where consent is required.
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
6. Sharing Your Information
We do not sell your personal information to third parties.
However, we may share relevant information with the following categories of recipients where necessary:
- Drivers and transport partners: To arrange and complete your booked journey.
- Booking and website service providers: To operate our booking forms, manage enquiries and maintain our website.
- Payment providers: To process payments and related transactions, where applicable.
- Analytics and advertising providers: To measure website performance and advertising effectiveness, where applicable and subject to relevant consent requirements.
- Professional advisers: Such as accountants, insurers or legal advisers, where necessary.
- Authorities and regulators: Where disclosure is required by law or necessary to establish, exercise or defend legal claims.
We aim to share only the information necessary for the relevant purpose. Third-party providers may process information under their own privacy policies and contractual obligations.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage and measure advertising performance.
Cookies may include:
- Strictly necessary cookies: Required for essential website functions, security or requested services.
- Analytics cookies: Used to understand how visitors interact with the website, where applicable.
- Advertising cookies: Used to measure campaigns or personalise advertising, where applicable.
Where required by law, we will request your consent before placing non-essential cookies or using similar technologies. You should be able to accept or reject optional cookies and change your preferences through the available cookie settings.
You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
For more information, please refer to our Cookie Policy, if available.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including providing our services, managing bookings, resolving disputes and meeting legal or accounting obligations.
Retention periods may vary depending on the type of information and the reason it was collected.
When personal information is no longer required, we will take appropriate steps to securely delete it or anonymise it, where applicable.
9. Data Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration, disclosure or misuse.
However, no website, electronic communication or method of data storage can be guaranteed to be completely secure.
Where we use third-party providers to support our services, we take reasonable steps to ensure that relevant information is handled appropriately.
10. International Data Transfers
Some of our website, analytics, booking or advertising service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take the steps required by applicable data protection law to ensure that the transfer is lawful and that appropriate safeguards are in place, where necessary.
11. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request erasure of your personal information where the legal requirements are met.
- Restrict processing in certain circumstances.
- Object to processing based on legitimate interests or direct marketing, as applicable.
- Request data portability where the relevant legal conditions are satisfied.
- Withdraw consent where processing is based on consent.
To exercise your rights, please contact us using the details below. We may need to verify your identity before responding.
We will respond to requests within the timeframe required by applicable law. Some rights are subject to legal conditions and exceptions.
12. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including airport websites, mapping services, booking platforms and payment providers.
We do not control the privacy practices of external websites. We recommend reviewing their privacy policies before submitting personal information to them.
13. Children's Privacy
Our services are intended to be arranged by adults. We do not knowingly collect personal information directly from children through our website unless it is necessary and lawful in connection with a booking arranged by a parent, guardian or other authorised adult.
If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website technologies, data processing practices or legal requirements.
Any updates will be published on this page with a revised “Last updated” date. We encourage you to review this page periodically.
15. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your information is handled, please contact us:
You also have the right to complain to the UK Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.